Greedy – ever-scheming disreputable American Express – has gotten into the prepaid credit card scam and Americans around the country are seeing red.
For good reason!
Customers have complained that out-of-the-blue – without warning – their accounts (with cash balances) have been suspended causing charges to be returned to creditors unpaid, their names and reputations damaged, and their funds to be illegally withheld without just cause.
For example, one customer received an e-mail from one contact advising that a charge of $10.00 wasn’t honored by American Express, although their cash balance dictated it should have been processed and paid with little ado.
When the consumer called up American Express on the 800 #, they got the old soft shoe and an annoying run-around by employees.
For starters, the operator was unable to explain why the charge was rejected, and on what basis the account was suspended.
The truth of the matter?
The customer’s account was always in good standing over the past six months, a positive balance was always maintained on the card, and there were no irregularities to warrant the scandalous fraudulent conduct by the credit card carrier.
When pressured for a response, the clerk stammered for a moment before blurting out that the company occasionally did a review of accounts to verify that the information on the record was correct.
Even so, if there were any problems that raised a red flag, American Express was bound by law – and a professional code of ethics (and the Fair Credit Reporting Act) – to give notice first before suspending the account, state on what grounds the card service was going to be interrupted, and explain why the funds were being seized.
In sum, American Express engaged in questionable business practices, acted illegally and in Violation of the Fair Credit Reporting Act, and ignored the consumer’s rights – and their entitlement to a fair hearing – in the process.
I say:
Tear up your American Express prepaid credit cards before you get screwed, too.
American Express?
Leave home without it!
If this happened to you, file a complaint with the following agencies:
Federal Trade Commission
Consumer Complaints
Room 130-A
600 Pennsylvania Avenue N.W.
Washington, D.C.
20580
Better Business Bureau
Consumer Complaints Online
http://www.bbb.org
And, how was your day?
0 comments:
Post a Comment